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Contact Us
CUSTOMER CARE / PRODUCT / ORDER SUPPORT
LEAFVESSA
CUSTOMER CARE
Contact Us
Questions about an order, a product, or a Leafvessa piece? Our customer care team is here to help with product information, shipping, returns, order support, and general inquiries.
Last updated: September 9, 2026
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CUSTOMER CARE
We are here to help.
At Leafvessa, we believe thoughtful objects should be accompanied by straightforward support. Whether you have a question about your order, need more information about a product, or want help understanding a product's dimensions, materials, capacity, care, or intended use, our team is ready to assist you.
From cocktail tools and glassware to decanters, ice buckets, wine accessories, serving pieces, and complete home-bar collections, product details can vary by item. If you need help reviewing available specifications or general product information, feel free to reach out.
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HOW TO REACH US
Contact our team.
For questions about orders, shipping, product information, returns, website issues, or general inquiries, please contact us using the email address or form below.
EMAIL ADDRESS
service@leafvessa.com
ORDER SUPPORT
Include your order number for faster assistance
with an existing purchase.
RESPONSE TIME
Our support team aims to respond within 24 hours
on business days.
The details matter, before and after the pour.
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BUSINESS INFORMATION
The company behind Leafvessa.
Leafvessa is an online retail brand operated by Chongqing Hetongyang Information Technology Co., Ltd. The company manages leafvessa.com and related ecommerce activities, including product sales, order processing, customer support, returns, refunds, and website operations.
BRAND
Leafvessa
LEGAL ENTITY
Chongqing Hetongyang Information Technology Co., Ltd.
REGISTERED ADDRESS
Room 6-3, Building 4,
No. 40 Donghu South Road,
Tiangongdian Subdistrict,
Liangjiang New Area,
Chongqing, China
WEBSITE
leafvessa.com
CUSTOMER SUPPORT
service@leafvessa.com
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SEND US A MESSAGE
How can we help?
Use the form below to send us your question. If your message relates to an existing order, including your order number will help us review your request more efficiently.
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QUICK ASSISTANCE
Common reasons to contact us.
Returns & Refunds
If you need help with a return, refund, damaged item, or another issue with your order, please contact our support team and review the applicable Refund Policy for current terms and instructions.
Product Guidance
Have a question about a cocktail shaker, glassware set, decanter, ice bucket, wine accessory, serving piece, or another Leafvessa product? Send us the product name and your question, and we can help with available dimensions, materials, capacities, features, and general product information.
Delivery Issues
If your order arrives damaged, incomplete, or different from what you ordered, contact us with your order number and relevant photographs so our team can review the issue.
LEAFVESSA CUSTOMER CARE
Better objects deserve straightforward support.
We are here to help with the details that make shopping easier β from product questions and order support to shipping, returns, and general guidance about our barware and home entertaining collections.
CUSTOMER CARE
service@leafvessa.com