ORDER PROCESSING
1β3 Business DaysShipping Policy
SHIPPING / DELIVERY / ORDER CARE LEAFVESSA
SHIPPING & DELIVERY
Shipping Policy
At Leafvessa, we want your barware, glassware, and home entertaining pieces to arrive safely and with clear delivery expectations. From order preparation to tracking and delivery support, this policy explains how shipping works for purchases made through leafvessa.com.
Last updated: September 9, 2026
AT A GLANCE
Clear expectations from order to delivery.
U.S. STANDARD DELIVERY
5β12 Business DaysSTANDARD SHIPPING
US$5.99FREE STANDARD SHIPPING
US$49+
01
PROCESSING & DELIVERY
From our order desk to your door.
ORDER PROCESSING
Preparing your order.
Once your payment has been confirmed, please allow 1β3 business days for us to process, prepare, and package your order.
Processing time is separate from shipping and delivery time.
UNITED STATES DELIVERY
Standard delivery timing.
After your order has been dispatched, standard delivery within the United States usually takes approximately 5β12 business days.
Actual delivery time may vary depending on destination, carrier service, local delivery conditions, holidays, and other factors outside our control.
PLEASE KEEP IN MIND
Delivery estimates are provided as general guidance and are not guaranteed delivery dates. Carrier delays, weather, holidays, address issues, local delivery conditions, and other circumstances may affect delivery time.
02
SHIPPING OPTIONS & RATES
Choose the delivery option that suits your order.
Standard Shipping
US$5.99Standard shipping is available for eligible U.S. orders and supported destinations.
Express Shipping
US$9.99Express shipping may be available depending on destination, product availability, and carrier service.
Free Standard Shipping
US$49+Eligible U.S. orders of US$49 or more qualify for free standard shipping.
SHIPPING AVAILABILITY
Options may vary by order.
Available shipping methods may vary by destination, product size, order contents, and carrier availability. The shipping method, applicable charge, and available delivery information for your order will be shown at checkout before payment is completed.
Thoughtful objects deserve thoughtful delivery.
03
ORDER TRACKING
Follow your order after dispatch.
Tracking Information
Once your order has shipped, available tracking information will be sent to the email address provided during checkout.
Follow Your Package
Use the tracking link in your shipping confirmation email to follow your package from dispatch through delivery. Please allow time for the carrier's tracking system to update after shipment.
04
DELIVERY ISSUES
Damaged, missing, or incorrect orders.
Please inspect your Leafvessa order when it arrives. If a product is damaged, defective, missing components, or different from what you ordered, please contact us within 48 hours of delivery.
Include your order number together with clear photographs of the product, packaging, shipping label, and any affected or missing components. This information helps our customer care team review the issue more efficiently.
DELIVERY SUPPORT
Need help with a delivery?
Contact our customer care team with your order details and any supporting photographs that may help us review the issue.
service@leafvessa.com
05
IMPORTANT DELIVERY INFORMATION
A few details before your order arrives.
Address Verification
Please review your shipping address carefully before completing your order. Once an order has been dispatched, we may not be able to change or redirect the delivery address.
P.O. Boxes
Some carriers or product types may not support delivery to P.O. Boxes. When possible, we recommend providing a complete residential or business street address.
Large or Multi-Piece Products
Some barware sets, glassware collections, serving pieces, or larger home-bar products may contain multiple components or require larger packaging. In certain cases, items from the same order may be packed or delivered separately. If multiple tracking numbers are available, they may be provided separately.
Undeliverable or Returned Packages
If a package is returned because of an incomplete address, failed delivery attempt, refusal, or another delivery issue, please contact our customer care team so we can review the available next steps.
CUSTOMER CARE
Shipping Support
If you have questions about your shipment, tracking information, delivery status, or a delivery issue, our customer care team is here to help.
EMAIL service@leafvessa.com
CUSTOMER SUPPORT HOURS Monday to Friday, 9:00 AM β 6:00 PM ET
Customer support hours are scheduled in U.S. Eastern Time to better serve customers in the U.S. market.
BUSINESS INFORMATION
The company behind Leafvessa.
Leafvessa is an online retail brand operated by Chongqing Hetongyang Information Technology Co., Ltd. The company manages leafvessa.com and related ecommerce operations, including product sales, order processing, customer support, returns, refunds, and fulfillment coordination.
BRAND Leafvessa
LEGAL ENTITY Chongqing Hetongyang Information Technology Co., Ltd.
REGISTERED ADDRESS Room 6-3, Building 4, No. 40 Donghu South Road, Tiangongdian Subdistrict, Liangjiang New Area, Chongqing, China
WEBSITE leafvessa.com
CUSTOMER SUPPORT service@leafvessa.com