RETURN WINDOW
30 DaysRefund Policy
RETURNS / EXCHANGES / REFUNDS
LEAFVESSA
RETURNS & REFUNDS
Refund Policy
At Leafvessa, we want you to feel confident about the barware, glassware, and home entertaining pieces you choose. If something is not quite right, our return, exchange, and refund process is designed to be clear, practical, and straightforward.
Last updated: September 9, 2026
AT A GLANCE
Clear expectations from return request to refund.
DELIVERY ISSUE
48 HoursREFUND PROCESSING
3β5 Business DaysBANK / PAYMENT POSTING
5β10 Business Days
01
RETURN PERIOD
Our 30-Day Return Period
From the date you receive your order, you have 30 days to request a return for an eligible Leafvessa product.
RETURN CONDITIONS
Products must be returned in original condition.
To be eligible for a return, your item must be in brand-new, unused condition and returned with its original packaging, accessories, components, instructions, and any other materials included with the product.
PRODUCT CONDITION NOTICE
Barware, glassware, serving pieces, and accessories that show signs of use, staining, wear, breakage, missing parts, modification, installation damage, or other customer-caused damage may not be eligible for return.
We recommend reviewing product dimensions, included components, materials, and overall condition before use or setup.
02
DAMAGES & ISSUES
Something not right with your order?
Please inspect your order when it arrives. If you receive an item that is damaged, defective, missing parts, or different from what you ordered, contact us within 48 hours of delivery.
To help us review the issue efficiently, please include your order number and clear photographs of the affected item, packaging, shipping label, and any visible shipping damage.
CUSTOMER CARE
service@leafvessa.com
A considered purchase deserves a considered return process.
03
RETURN PROCESS
How to Initiate a Return
To help ensure your return is processed correctly, please follow the steps below.
STEP ONE
Contact Us
Email service@leafvessa.com with your order number, product name, and the reason for your return request.
STEP TWO
Receive Return Instructions
Our customer care team will review your request and provide return instructions if the item is eligible for return.
STEP THREE
Pack & Ship the Item
Repack the product and all included components securely to help prevent damage during transit, and follow the return instructions provided by our team.
For non-quality-related returns, return shipping costs may be the responsibility of the customer.
RETURN ADDRESS
Contact us before sending anything back.
Approved returns are processed through our designated return facility in China. Please contact our customer care team before sending any item back.
The exact return address will be provided after your return request has been reviewed and approved.
Please do not send returns to our registered business address unless our customer care team specifically instructs you to do so.
Our return facility is separate from the registered business address of Chongqing Hetongyang Information Technology Co., Ltd.
04
EXCHANGES
Exchange an eligible item.
Exchanges may be available for eligible unused items within the applicable 30-day return period, subject to product availability.
If you would like to exchange an item for another available size, finish, color, configuration, or product option, please contact our customer care team before sending the original item back.
Items returned without prior authorization may not be accepted or processed correctly.
AVAILABILITY
Exchange requests depend on current inventory. If the requested replacement is unavailable, our customer care team will explain the available options.
05
REFUND PROCESSING
Processing Your Refund
RETURN RECEIVED
InspectionAPPROVED REFUND
3β5 Business DaysORIGINAL PAYMENT METHOD
Refund IssuedBANK / PAYMENT PROVIDER
5β10 Business DaysOnce we receive and inspect your returned item, we will process an approved refund within 3β5 business days.
Approved refunds will be issued to your original payment method.
WHEN WILL THE REFUND APPEAR?
After Leafvessa processes your refund, your bank, card issuer, or payment provider may require an additional 5β10 business days to post the funds to your account.
06
RETURN EXCLUSIONS
Non-Returnable Items
Certain items may not be eligible for return.
Gift Cards
Gift cards are non-refundable.
Customized or Personalized Products
Products that have been customized or personalized cannot normally be returned unless there is a quality issue or the item received is defective.
Used or Altered Items
Items that have been used, assembled in a way that causes wear, modified, damaged after delivery, or returned with missing components may not be eligible for return.
CUSTOMER CARE
Have a question?
If you have any questions about a return, exchange, refund, or an issue with your order, please contact our customer care team before sending anything back.
EMAIL
service@leafvessa.com
RETURN REQUESTS
Please include your order number
and product name when contacting us.
Our goal is to make your Leafvessa shopping experience clear, practical, and straightforward.
BUSINESS INFORMATION
The company behind Leafvessa.
Leafvessa is an online retail brand operated by Chongqing Hetongyang Information Technology Co., Ltd. The company manages leafvessa.com and related ecommerce activities, including product sales, order processing, customer support, returns, refunds, and website operations.
BRAND
Leafvessa
LEGAL ENTITY
Chongqing Hetongyang Information Technology Co., Ltd.
REGISTERED ADDRESS
Room 6-3, Building 4,
No. 40 Donghu South Road,
Tiangongdian Subdistrict,
Liangjiang New Area,
Chongqing, China
WEBSITE
leafvessa.com
CUSTOMER SUPPORT
service@leafvessa.com